Real Response Media Privacy Policy

Real Response Media

At Real Response Media, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, how you can control our use of it and your right to be informed.

What personally identifiable information does Real Response Media request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the website, complete an application, sign up for a newsletter, enter a competition or enquire about a reader offer or promotion we are running, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. We use any personal and optional demographic information you provide us with to ensure that we can provide you with relevant information on our products and services as well as relevant information about travel, cruise holidays and the providers of cruises and holidays.

You may browse our website without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

Cookies?

In order to use our website, your computer must accept the use of cookies, which are small data files that are stored on your computer’s hard drive. Cookies do not contain personally-identifying information and do not give us control over your computer. They simply hold a unique reference number which allows the website to distinguish you from other users of the site. Many of the websites to which our site links to may also employ cookies, but we have no access to or control over these cookies. Please note that at present we employ cookies that exist only during your session on our web site and do not remain on your computer when you close your web browser. These cookies are then re-created when you visit the site next time. We reserve the right to start employing persistent cookies in order to facilitate a shopping basket system that remembers what you have in your basket between different sessions on our web site.

How does Real Response Media use personally identifiable information about me?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. From time to time we may also send promotional copies of World of Cruising in the post without charge.

From time to time, World of Cruising may enable specially chosen third party partners to mail or email you from time to time with relevant information regarding products, services and special offers that may be of interest to you. This will only happen if we have your consent to such offers.

With whom might Real Response Media share personally identifiable information about me?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected.

We contract with third parties to provide specific products or services to you. For example, we use a credit card company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our website and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation. A full list of our contracted parties is available on request.

We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes.

We will only share data with other third-party companies not contracted to Real Response Media should you expressly give us permission to do so. This will be clearly indicated at the point we collect any personal information that you wish to give us.

To make online shopping more convenient for you, our website may provide access to other companies’ websites or co-branded websites; these websites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our website, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies’ websites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company’s website if you have any concerns about how information may be collected or used.

How long do we retain personal data for?

Real Response Media will retain personal data for as long as it is required to process any products and services that we are providing to you. For non-transactional information we will hold this for no longer than 7 years from collection unless information is updated and refreshed in the period in-between.

 

The right to withdraw consent/access to the information we hold?

You have the right to withdraw your consent at any time by notifying us. You also have the right to lodge a complaint with a supervisory authority if you think that your data has not been processed in compliance to this privacy agreement. You also have the right to ask about what information we hold on you.